Greymail
Introduction
Greymail is the result of the virus and spam filtering options. Whenever the Virus Scanner or the Spam Filter catches a message that is identified as a virus or as spam, they will re-direct the message to Greymail. Greymail is essentially a quarantine area to contain these undesirable messages.
All Greymail is configured to automatically delete after a period of 14 days or less, depending on the user configurable setting. You may delete messages, forward messages, read messages, and configure a list of users that you always want to receive mail from.
To Maintain, Edit & View Your Greymail - Click Here
Forwarding a message to your email account
Allowing mail from a sender (whitelist)
Adding, editing, or removing users from your whitelist
Deleting a Message:
To delete a message or a collection of messages, select the checkbox to the left of each message, then hit the delete button at the top of the screen.
Viewing a Message:
To view a message, click on the subject. If the message has no subject, you may click on the envelope to the right of the date field to pull up the message. This will launch a new window. If the message contains attachments or inline images, it will not display for security reasons. In this case, if the message is spam, you can forward it on to your normal email client and read it. Headers are not included in the message display. In order to view headers, click on the header icon next to the envelope. To view a message with unsafe images (web bugs) click on the magnifying glass.
Forwarding a Message to Your Normal Email Account:
To forward on a message, simply check the checkbox to the left of it, then hit the forward button at the top of the screen.
Allowing Mail from Sender:
To allow messages to pass through your spam filter, you can select the message by checking the checkbox to the left of the message, then hit the "Allow Sender" button at the top of the page. This will add the sender's email address to the white list which is a list of users that you will always receive mail from, regardless of whether they are spam or not.
Adding, Editing, or Removing Users from Your White List:
To add, edit or remove users from your white list, select "Options", then add, edit, or remove from the list. In order to add multiple addresses, add one, then save, then another free input box will appear at the bottom of the list. You can use wildcards - for example, to block everything from "my-example-domain.com", simply put *@my-example-domain.com on your blacklist. You can whitelist everyone from that domain by placing the same thing on the whitelist.
Statistics:
Shows the number of messages which have been placed into your greymail on a month-by-month basis.