Knology

What is High-Speed Internet access?
High-speed Internet utilizes existing coaxial cable and fiber optic lines that currently bring cable television into your home. One important difference between analog (dial-up) modem technology and that of High-Speed Internet is bandwidth capacity, thus delivering greatly enhanced speed to its users.

What type of connection speeds can I expect?
High-speed Internet gets up to 4Mb down and up to 384Kb up. The speeds can be increased for an additional monthly fee. Other high-speed packages include our Lite High-Speed Internet and our Launcher High-Speed Internet services.

How does High-Speed Internet access compare to 56K modems?
56K dial-up modems upload at 28.8Kb and download at an average of 53Kb, so their speeds fall dramatically short of our High-Speed Internet service which can upload at speeds of 384Kb or higher and download at speeds of 4Mb or higher.

How does High-speed Internet compare to ISDN Internet access?
ISDN is limited to a maximum connection rate of 128K, delivering approximately 5 times the performance of a dial-up modem. Our High-Speed Internet service can upload at speeds of 384Kb or higher and download at speeds of 4Mb or higher.

Can I buy my Cable Modem?
Knology requires high-speed Internet customers to purchase their cable modem. The cost of the cable modem is $49.95. However, if the customer will sign a two year contract for high-speed Internet service, we will give them the cable modem.

Will this affect the cable line connected to my television?
Your television will not be affected with the installation of high-speed Internet. Both your television and your computer can operate simultaneously. The cable television signals and the Internet information both share the same cable, running at different frequencies. This will not adversely affect the quality of either the television transmission or the functionality of your computer.

Can I use High-Speed Internet access with my television?
No. High-Speed Internet access is designed to be used only with your computer, which will need to be at the location of the install on or before the install date. Your computer must also be equipped with an Ethernet card, which is included during the installation process.

Is High-Speed Internet access the same thing as 'WebTV'?
No. The WebTV product relies on the use of an analog modem to connect you to the Internet while your television acts as a large monitor for viewing the text and graphics. Most existing television screens will not provide the resolution clarity of a computer monitor. WebTV is primarily designed for those who do not own a computer.

What are the system requirements for this service?

PC Based Computers
Operating Systems: Windows 2000, XP
Processor Speed: 300 MHz or higher
Memory: 128MB
Hard Drive Space: 150 MB of available space
CD-ROM Drive: Required
Network card USB Port: Recommended
Browser: IE 6.0 SP1

Macintosh Based Computers
Operating Systems: MAC OS 9.0 thru 10.3 excluding 10.0
Processor Speed: PowerPC 603 / 200 MHz for MAC OS 9.x, Power MAC G3 for MAC OS 10.x
Memory: 128MB
Hard Drive Space: 100 MB of available hard drive space
CD-ROM Drive: Required
Network card USB Port: Optional
Browser: IE 5.0

How many PCs can use one cable modem?
Only one PC can be attached to a cable modem to access the Internet for a basic install. For an additional price, multiple PCs can be allowed to use one cable modem for Internet access with the use of network equipment.

Where do I go for Customer Support and information?
You can email Technical Support at support@graceba.net or call toll-free 1-888-609-9299.

What is a cable modem?
A cable modem is a small box that connects your computer to the Internet via your local cable television provider. A cable modem has two connections, one that leads to the cable lines outside your home and an Ethernet connection to your computer.

What are the advantages of using a cable modem to access the Internet?
A cable modem will provide you with rapid download transmission speeds. Downloading a file that would take one-half hour using a telephone modem connection will take only a few minutes with a cable modem connection.

A cable modem provides a continual connection to the Internet. Two-way cable modems do not require the use of a telephone line.

Your service will not be interrupted or receive external static since the outer layer of the cable line will not allow any noise to enter the transmission line.

As a high-speed medium, you will be able to view many different multimedia presentations - 'live' or streamed - such as concerts, movies, etc.

Can I watch television and browse the Internet at the same time?
Yes, you can. Since television and the cable modem operate on separate frequencies of the available cable bandwidth, you will be able to watch television and browse the Internet at the same time.

Is a telephone line still required when using a cable modem to access the Internet?
You will not need a telephone line when using a two-way cable modem. The cable line carries both upstream and downstream signals.

If I become a subscriber, will I still need an Internet Service Provider?
Your service includes an Internet Service Provider as part of the cable modem service package. Your service package also includes an e-mail account(s), news, World Wide Web access and web space.

Will my browse time be monitored or restricted?
No, your browse time will not be monitored or restricted.

A network interface card is already installed on my computer. Can it be used for this service?
Yes, if the network interface card is not already being used for other purpose, such as supporting a home network. If your network interface card is already being used, we will provide you with another network interface card when we install your cable modem for a minimal fee.

Should I backup my files before the cable modem is installed?
Yes, you should copy and store all of the information on your hard disk in a different location before the cable modem is installed. We cannot guarantee the integrity of the data on your hard disk during the cable modem installation process.

What can I do to increase security and prevent hackers from accessing information on my computer?
The possibility of your computer being 'hacked' is slim to none. Although illegal entry into computer systems happens every day, it generally occurs in large corporations. Hackers commonly 'sweep' a range of IP addresses looking for possible 'holes' to exploit. These 'holes' are generally provided by oversights in software development, such as telnet servers, mail servers, FTP servers, chat servers, etc. Most of our customers have no need to run these types of services, and are therefore not vulnerable to such exploits.

However, for your added security, we recommend you disable 'File and Print Sharing' on your TCP/IP connection. If sharing on your home network is necessary, we recommend File & Print sharing be enabled on another protocol that is not accessible via the Internet, such as NetBEUI. If File & Print Sharing from the Internet is needed, we recommend you password protect your shared resources. Other hardware and/or software solutions exist to protect your computer and home network from possible Internet attack. It is at your discretion to use such devices, but they are not supported by our Customer Service or Technical Support Departments.

Do you support home networking?
Yes, our High-Speed Internet service supports home networking. There is an additional monthly fee per computer and networking equipment is required.

Can I fax through a cable modem?
Unfortunately, it is not possible to fax through a cable modem because a fax requires an analog fax/modem to operate. However, with the correct software, much of which is freely available, it is possible to send and receive faxes through an Internet connection without the need of an analog phone line and fax/modem device.

Does Internet filtering software (i.e. NetNanny) work when using a cable modem?
Filtering software that is running locally on your own system will filter out undesired content. For additional information about this type of product, contact the vendor.

What factors affect my Internet speed?
There are many factors affecting the exact upload and download speeds you will experience at any given time on the Internet. These factors include the amount of general Internet traffic, the performance limitations of your computer, the popularity of the site you're visiting, the density of graphic images on the page you wish to view, Internet virus activity, etc. These and many other technical factors are constantly fluctuating, so you may see wide variations in speed even when visiting the same Internet location.

Does cable modem connect to my television?
No. Knology provides a high-speed data connection to the computer. All of this is done through the cable lines that already run into the home.

What is the installation procedure for Knology High-Speed Internet?
When you choose to have Knology high-speed Internet installed in your home, an appointment will be made to have an installer come by to place a second cable jack in the room where your personal computer is located. There is an installation fee for this service as well as a fee to install the jack. This cable line connects to a cable modem, a small piece of hardware that will sit near your computer.

In order to connect the cable modem to your personal computer, your computer must have a 10BaseT Ethernet connector. Our installation price covers the cost of the card.

A trained computer technician will also be dispatched to your home to install the Ethernet card, if necessary, as well as the software needed to access the Internet. To safeguard against possible data loss during installation, we recommend that you back up your hard disk before beginning the installation. We also recommend you have your original setup disk available during installation.

Who owns the Ethernet card and will I need a PCI or ISA card?
When we install an Ethernet card in your computer as part of the installation of high-speed Internet service in your home, then the card is yours to keep.

High-Speed Internet FAQs